· Stay cool when others are angry and lose your head. You have control over your emotions, do not lose it. It is not not to show your annoyance, but to do a measured, not later regret of an action committed in a moment of chaos. · Remember that every argument has at least three points of view: yours, the other, and the third, which are probably closer to objectivity. Being more versatile and seeing things from the perspective of others enrich your own point of view.
· Wait to calm down before speaking. Note that the relationship is more important to the discussion. Give people more important than opinions.
· Treats every person with whom you come in contact like a rich relative, who expect to be included in your will. Never regret to treat people well. It is the best deal in every way.
· Search the positive and pleasant, even the most complicated and painful situations. It is a discipline that helps you easily spend more difficult moments, and turn problems opportunities.
· Establishes the habit of asking questions and above all, to hear the answers. Ask before you react. Sometimes we shoot and then ask. We also asked, but we heard to answer, and not to try to understand.
Do not do or say anything that would hurt or harm another person. Hold fast to the adage that everything you do, be returned. People do not remember much what you say or do, but the intention with which you do.
· Be aware of the difference between friendly analysis and destructive criticism. See if the purpose of your words is help or hurt off steam.
· Be aware that if you tolerate others, they too will be patient with you in the not so pleasant aspects of your personality.
• The true leader knows how to recognize their mistakes and accept responsibility. Do not forget that a well-managed conflict strengthens the relationship, and helps you learn the differences.
